• Assisting Project Engineer in completing work order and complaints.
• Maintain a clean and presentable Work Area
• Looking all safety measures in work places.
Professional Experience
07 years (Total) 2003-August-2006. M/s. Markaz Computer centre for car service – Kingdom of Saudi Arabia (One of the computerized diagnosis centre for all GCC operating cars) Service Supervisor. • Computerized diagnosis of all American, Japanese and Korean passenger cars, using scanning tools i.e. Tech 2, Vetronix and Genesis. • Attending customer complaints, preparing job cards and issuing job to job controller. • Assisting Works Manager for keeping time schedule and reports. • Developed Excellence in Customer Satisfaction 2002 – May – 2003. M/s. Sakthi Automobiles, Calicut, Kerala. (One of the main dealer of TATA Motors both commercial & passenger vehicles in North Kerala.) Service Advisor. • Enhancing Customer Satisfaction • Service Marketing i.e. conducting campaigns, discount offers, value added service etc... • Displaying vehicle status board and job distribution. • Doing all front office jobs and book keeping. • Giving prompt delivery of vehicle after service. • Doing Post Service follow – up calls and 24hr. Helpline services. • Assistance and Guidance to the Customers.
Eductation
Education Mahatma Gandhi University, Kottayam, Kerala. • Pre – degree course – Commerce group 1994 – 1996. Professional Qualifications Diploma in Automobile Engineering (1996 – 1999). P.E.S Polytechnic, Bangalore – 50. (Affiliated by A.I.C.T.E, New Delhi)
Additional Qualifications Computerized Data Base Management System. From Kerala Govt. Technical Examinations Excellent Working knowledge in MS Excel, Word & Internet Operations
Certification
M/s Escorts Yamaha Motors Ltd. Bangalore. • Beginners Mechanic Training course. (24th to 28th Aug 1998) M/s TATA MOTORS, Pune. • Aggregate Overhauling of TATA Spacio. (25th to 30th Jan 2002) M/s TATA MOTORS, Pune. • Enhancing Customer Satisfaction. (06th to 08th 2002)
Additional Information
Passport No. : F 7167485 Place of Issue : Thiruvananthapuram, Kerala. India. Date of Issue : 11-05-2006 Date of Expiry : 10-05-2016
