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Education: 4
Experience: 6 years
Relocation: Yes - Internationally

Industry Experience
6 years Field Engineer

Career Objective

Assisting Project Engineer in completing work order and complaints. Maintain a clean and presentable Work Area Looking all safety measures in work places.


Professional Experience

07 years (Total)
2003-August-2006. M/s. Markaz Computer centre for car service Kingdom of Saudi Arabia
(One of the computerized diagnosis centre for all GCC operating cars)
Service Supervisor.
Computerized diagnosis of all American, Japanese and Korean passenger cars, using scanning tools i.e. Tech 2, Vetronix and Genesis.
Attending customer complaints, preparing job cards and issuing job to job controller.
Assisting Works Manager for keeping time schedule and reports.
Developed Excellence in Customer Satisfaction
2002 May 2003. M/s. Sakthi Automobiles, Calicut, Kerala.
(One of the main dealer of TATA Motors both commercial & passenger vehicles in North Kerala.)
Service Advisor.
Enhancing Customer Satisfaction
Service Marketing i.e. conducting campaigns, discount offers, value added service etc...
Displaying vehicle status board and job distribution.
Doing all front office jobs and book keeping.
Giving prompt delivery of vehicle after service.
Doing Post Service follow up calls and 24hr. Helpline services.
Assistance and Guidance to the Customers.

Eductation

Education Mahatma Gandhi University, Kottayam, Kerala.
Pre degree course Commerce group 1994 1996.
Professional Qualifications
Diploma in Automobile Engineering (1996 1999).
P.E.S Polytechnic, Bangalore 50.
(Affiliated by A.I.C.T.E, New Delhi)


Additional Qualifications Computerized Data Base Management System.
From Kerala Govt. Technical Examinations
Excellent Working knowledge in MS Excel, Word & Internet Operations
Certification
M/s Escorts Yamaha Motors Ltd. Bangalore.
Beginners Mechanic Training course. (24th to 28th Aug 1998)
M/s TATA MOTORS, Pune.
Aggregate Overhauling of TATA Spacio. (25th to 30th Jan 2002)
M/s TATA MOTORS, Pune.
Enhancing Customer Satisfaction. (06th to 08th 2002)
Additional Information
Passport No. : F 7167485
Place of Issue : Thiruvananthapuram, Kerala. India.
Date of Issue : 11-05-2006
Date of Expiry : 10-05-2016

 

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