PROFESSIONAL RESUME - TANVIR AHMAD
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|Experience: 13 years
|Relocation: Yes - Internationally
|To explore my abilities in the best manner working within an organization offering challenging work with opportunities for growth and advancement.
|July 1999- Dancom Pakistan (Pvt) Ltd. (LDI Operator) Islamabad
Manager ADMINISTRATION & HR
a- Arrange to advertise the vacant posts available.
b- Short list the candidates and call for interviews.
c- Manage to take initial interviews and recommend for 2nd interview of successful candidates
d- Managing and prepare the letters for (Promotions, Increments, Bonus, Confirmation, Medical claim and other incentives) for staff.
e- Preparation and issuance of regular correspondence (I.O.M. Memos & Ciruculars Instructions and SOPs to staff, and regional offices ¡§Country wide¡¨
f- Arrangement of AGMs, Board meetinsgs, Seminars, presentations, staff trainings etc.
Adminstration Department. (All related issues).
House keeping Management.
a- Janitorial Services for office premises.
b- Mess (Lunch) and office entertainment for our office staff.
c- Maintenance/Renovation,Decuration of office premises.
a- Purchasing of grocery items for office kitchen.
b- Printing of business cards, office letter head, writing pads etc
c- Purchasing of Fax rolls, Printer and Photo copier tonners and consumable.
d- Purchasing of branded and un branded computers and networking products and related accessories.
a- Managed all business travel, boarding & lodging and other related arrangements for the Company officials during their international and domestic visits.
Customer Services Department
„X Managed Central Customer Services for Calling Cards (Call Points LDI, Kash Calling cards, Prize Calling cards & Xpress Call Account).
„X Cordination with all regional offices and area offices (Country wide).
„X Cordination with PTCL for CDRs. (For Calling cards O&M Contract)
„X Developed and Implemented SOPs and Policies related to Customer Services Operations.
„X Ensuring consistent and timely compliance with CS operations.
„X Focusing to ensure excellent standards of CSs at all times.
„X Responsible to manage & run 24 hours customer services operations.
„X Responsible to prepare the following reports.
a- Daily Reports
b- Weekly Reports
c- Monthly Reports
„X Managed Customer Services for ISP for Rwp / ISB Pop.
„X Managed Customer Services for Dancom DSL Project for North Zone.
„X Team Leader for Fax over IP( FOIP) Project (Accounts Creation) department.. (Product Brand Name Turbo Fax).
|1997¡V1999 Allama Iqbal Open University Islamabad
Petroman Training Institute (J.V) Islamabad
B.C.S. (BACHELOR OF COMPUTER SCIENCES