Gulf Oil and Gas accountACCOUNT


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Education: 4
Experience: 13 years
Relocation: Yes - Internationally

Industry Experience
6 years Manager
0 years

Career Objective

To explore my abilities in the best manner working within an organization offering challenging work with opportunities for growth and advancement.

Professional Experience

July 1999- Dancom Pakistan (Pvt) Ltd. (LDI Operator) Islamabad
to date
HR Department
a- Arrange to advertise the vacant posts available.
b- Short list the candidates and call for interviews.
c- Manage to take initial interviews and recommend for 2nd interview of successful candidates
d- Managing and prepare the letters for (Promotions, Increments, Bonus, Confirmation, Medical claim and other incentives) for staff.
e- Preparation and issuance of regular correspondence (I.O.M. Memos & Ciruculars Instructions and SOPs to staff, and regional offices Country wide
f- Arrangement of AGMs, Board meetinsgs, Seminars, presentations, staff trainings etc.
Adminstration Department. (All related issues).
House keeping Management.
a- Janitorial Services for office premises.
b- Mess (Lunch) and office entertainment for our office staff.
c- Maintenance/Renovation,Decuration of office premises.
Suplies Management
a- Purchasing of grocery items for office kitchen.
b- Printing of business cards, office letter head, writing pads etc
c- Purchasing of Fax rolls, Printer and Photo copier tonners and consumable.
d- Purchasing of branded and un branded computers and networking products and related accessories.
Travel Management
a- Managed all business travel, boarding & lodging and other related arrangements for the Company officials during their international and domestic visits.
Customer Services Department
X Managed Central Customer Services for Calling Cards (Call Points LDI, Kash Calling cards, Prize Calling cards & Xpress Call Account).
X Cordination with all regional offices and area offices (Country wide).
X Cordination with PTCL for CDRs. (For Calling cards O&M Contract)
X Developed and Implemented SOPs and Policies related to Customer Services Operations.
X Ensuring consistent and timely compliance with CS operations.
X Focusing to ensure excellent standards of CSs at all times.
X Responsible to manage & run 24 hours customer services operations.
X Responsible to prepare the following reports.
a- Daily Reports
b- Weekly Reports
c- Monthly Reports
X Managed Customer Services for ISP for Rwp / ISB Pop.
X Managed Customer Services for Dancom DSL Project for North Zone.
X Team Leader for Fax over IP( FOIP) Project (Accounts Creation) department.. (Product Brand Name Turbo Fax).


1997V1999 Allama Iqbal Open University Islamabad
Petroman Training Institute (J.V) Islamabad

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