Seeking Competitive Job Opportunity in the field of MIS , BD , Business Process , Help-Desk or Customer Experience - Scale my Communication Skills & Interactivity & Gaining New Experiences - Join Continuous Exposure to the new Advanced Technology
•SW Administration & Agreements through Purchasing , Licensing , Assurance , Installation & Upgrading ( Microsoft EG , Oracle EG , Primavera EG Project Planning ) •System Analysis & Development •Full Administration for Technical Support Help-Desk Center ( MS Outlook Web Based ) •Analyzing User’s Complains & Needs targeting excellent satisfaction levels •Preparing Evaluation reports for User’s Performance for Training and Services Wise Decision Making •Preparing & Analyzing Employee Satisfaction reports through Personal Meetings & Distributed Voting Sheets •Providing In House Training for Company Users •Preparing Training Manuals & Demos •Complete Procurement and Tendering Management (Study, Selection, Evaluation and Follow up on Delivery) •Internet Navigator •Maintenance & trouble Shooting •Handling Animated Presentations ( Advanced MS PowerPoint ) •Handling Equated Excel Sheets •Preparing Technical Libraries & Training Labs •Preparing User’s manuals And Guides •Contacting Petrochemicals Agencies Worldwide for Petrochemicals Conferences Establishment ( Chemical News Intelligence , ICIS Pricing , Hydrocarbon Processing …etc ) •E-Purchase for International Petrochemicals Periodicals , Encyclopedias , Online Registrations and Subscriptions •Extracting database Reports from Oracle Database Applications •Administrating Time Card Oracle Based Project ( 9i Database ) ( Forms & Reports 10g) •Preparing & Joining Company Seminars & Exhibitions (Sponsoring ,Reservations & Booth Design )
Participated Projects: •Pilot Project for the SharePoint Portal 2007 •Network Re-wiring Project •Technical Library Implementation •Training plan for 2006-2007 , Managing & Coordinating all the plan
Participated Exhibitions: •Information Technology Petroleum Conference & Exhibition ( ITP ) - Sep 2006 •Egyptian Korean Exhibition – Nov 2005 •Inter-Gas Exhibition – March 2005
Siemens LTD Co. , Cairo Trainee (2003)
•Training in Marketing Department •Training in I & S Department •Training in Business Planning Department
Eductation
EDUCATION
• BSC in Management Information Systems ( Sadat Academy For Management Sciences ) Location: Maadi Major: Computer Sciences Overall Evaluation: Very Good (2001 Graduate) Academic Tracks : • Web Design • System Analysis & Design • Operating Systems • Networks • Marketing • Operation Researches • Human Behavior • Management • Accounting • Primary , Preparatory & Secondary Education Accomplished at ( Orouba Language School ) ( Maadi Branch )
Certification
Certifications
• Business Report Writing - Certificate Of Attendance ( AUC ) 2006 • Introduction to SQL Plus - Certificate of Attendance ( IT-Egypt ) 2006 • MCSE - Certificate of Attendance ( New Horizons ) 2003/2004 • Web design Tools – Certificate Of Attendance ( Strategy Center ) 2001
Additional Information
Languages
• Arabic ( Mother Tongue ) • English (Fluent in Spoken , Listening & Writing ) • French ( Basics )
Computer Skills
• Excellent Internet navigator • MS Office ( PowerPoint , Word , Excel ) • MS Visio ( Basic Standards ) • MS Project ( Basic Standards ) • Extracting Reports from Oracle Based Applications • V.Good Knowledge about sites Administration • System Developing and Communicating • WINDOWS 2000 , XP , NT SERVER 2003 • Excellent Microsoft Outlook Knowledge • Excellent Search developer • Business Analysis & Designs • E- Purchase administration Continued
Personal Skills
• Presentation Skills • Communication Skills • Decision Making Skills • Customer and Users Oriented • Analytical Skills • Hard Worker with ability to work under pressure and on shift basis
