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|Experience: 4 years
|Relocation: Yes - Internationally
|To contribute strong customer-service focus in a creative, exciting IT/Telecommunication-oriented setting. And to obtain an manager level position in Information Technology (IT)
|2/2007/Present Shell Exploration & Production Company New Orleans, LA
IT Support Analyst Shell Oil Information Systems
Responsible for support of a large number of desktops, laptops, printers, and peripherals, along with a wide variety of software.
Respond to inquiries and requests for assistance with the organization's computer systems or PC's.
Identify problems, troubleshoot and provide advice to assist users onshore and offshore.
Support end users with PC issues and a wide variety of applications onshore and offshore.
Repair/resolve hardware and software issues with desktop PCs, laptops, and servers
Prepare and deploy new PCs onshore and offshore.
10/2005-2/2007 A.J Labourdette Inc. New Orleans, LA
Telecom Tech Wire Specialist
Ability to work with cat 5e cabling, terminate cables such as data cables, cat 5, cat 5e, cat 6, voice cables. I also have the ability to splice cables on a 66 block or a 110 block. I also have experience in fiber optic, testing fiber, testing data cables and voice cables. Capable of using a Fusion Splicer "a electromagnetic machine which connects two different fiber optic cables with an electromagnetic pulse into one fiber optic cable. Capable of using a Fluke "a data and fiber optic cable tester. Capable of using a O.T.D.R "a fiber optic laser tester". Design and installed network data patch panels.
Basic phone system knowledge, Twisted-Pair Cabling, Setting up Hubs and Workstations
Install, troubleshoot, and support telephone lines including analog, digital, and wireless networks.
1/2004-8/2005 Imperial Trading Co. Jefferson, LA
Network Admin Assistance Help Desk Support
Trouble shooting P.C.S, Upgrade and maintain to the computer network Systems in the LAN environment. Worked on a Network backbone, change hubs, switches, and router in a network environment, also change fuser kits, and printer heads on Lexmark, IBM, HP, and Dell printers. An also capability to work on a IBM AS400 operating System
|A.S. Computer Network Systems - ITT Technical Institute, St. Rose, LA (December 2005) (GPA, 3.5) Graduated with honors
B.S. Information Technology University of Phoenix, Metairie, LA (May 2008)
Riverdale High School, Jefferson Parish, LA - Diploma, 2003
|3632 Clermont Dr. New Orleans, La. 70122
To whom it may Concern:
I am interested in working for your organization. I have enclosed my resume as a first step in exploring the possibilities of employment with your company.
My most recent experience is an IT Support Analysis of a large company. My position is teamwork that works on projects which requires designing, configuring, implementing, and maintaining security solutions. Also I support end users with PC issues and a wide variety of applications.
I also have knowledge in Operating Systems (IBM AS400, Microsoft Server 2000 & 2003, Microsoft Windows Professional, Microsoft XP and Vista). I work well with others, and stay positive when under pressure and on extensive projects. I also have offshore experience, communicating with ET's, driller's, crane operators, and the subsea engineers and also helping out with anything technical around the Rigs, TLP's etc
I would appreciate your keeping this inquiry confidential. Thank you for your consideration.