Im always looking forward to improving the work Im leading and be part of teamwork.
My motto is to get mingled with a well-reputed and organized firm to explore my capabilities further, and develop my skills
Professional Experience
Spectator Services Deputy Manager, Sept, 2006 End of Games. Doha Asian Games Organizing Committee
Customer Care Supervisor Nasser Bin Khalid Al-Thani Group/ QAC, Mitsubishi-Motors, 2003 present.
Job Function/Description:
Develops evolving and customer-oriented processes for receiving direct input from customers Conducts customer satisfaction surveys on a regular basis to obtain feedback regarding Sales and Service activities. Establishes and integrates customer data exchange system to ensure that the information on the customer is consistent throughout the dealership and facilitates data sharing among departments. Invites customers to join a customer panel for total dealer evaluation and results are to be conveyed to the top management. Conducts follow up operations within the required timeframe after new vehicle delivery, service or repair done to obtain feedback and regularly measure and monitor customer satisfaction outcomes. Operates and monitors customer complaints by following a well documented, customer focused Complaints Management process. Ensures that the customer complaints management process is completely customer oriented, consultative in nature and fully support the MMC/MFTBC brand. Reports all customer complaints information in a timely and accurate manner. Complies and tabulates various data or statistics for recurring reports such as activity reports or statement reconciliations and maintain customer database, Dedicates to customer satisfaction processes and establishes CS improvement plans throughout the business. Issues Thank You letters for each new customer after new vehicle delivery within appropriate timeframe. Collect customer feedback out of the suggestions boxes and follow up accordingly. Arrange and participate in all of the company activates. Maintenance and updating of Call Center Manpower records Conducts in-house training for front line staff at all departments concerning the customer care strategy. Conducts a regular and comprehensive training for the Call Center team. Liaise with the Quality Assurance Team to ensure proper handling of all the Customer Relations activities. Supervises the Customer Care staff and keep training them on a daily base.
Eductation
Bachelor of English Literature, 2000 Syria - Damascus University, Literatures and Human Arts Faculty.
Asst. Mechanical Engineer Certificate Specialization: General Mechanic, Department: Vehicles & machines, 1993 (2years) Syria, Deir Ezzor- The Intermediate Industrial Institute
Academic Experience includes: Theoretical study of vehicles and machines with General Mechanic. Practical study of vehicles electricity, machine inspection and general mechanic. Mechanical English. Engineering Design. Materials Resistance
Industrial High School Certificate, 1991 (3 Years) Syria- Deir Ezzor, Abu-Kamal, The Industrial Secondary School.
Literary High School Certificate, 1995 (Free study)
Introduction to the Quality Management System Nasser Bin Khalid Al-Thani & Sons Holding Co., 2006
Customer Service & the Art of Telephone Skills Target Training and Consulting Co., Doha, end of October, 2008.
Additional Information
I was honored by Shaeikh Ahmad Al-Fahad Al-Sabah President, Olympic Council Of Asia
and Sheikh Tamim Bin Hamad Al-Thani Chairman, Board of Directors, Doha asian Games Organising Committee.
for my contribution to the success of the 15 Asian Games Doha 2006. And I was granted an official appreciation certificate.
Also I was honored by the General Manager of Qatar Automobiles Co. (The dealer of Mitsubishi-Motors) for the good performance accordingly promoted to a seniopr level.
