•An astute and result oriented professional with 15 years experience the service industry. •Retail Operations include C-store, coffee shop and gasoline sales, product merchandising and plan-o-grams. •Designated ‘Qualified Retail Manager’, from Retail Council of Canada. •Knowledge of food safety (HACCP) and personal safety (WHMIS) standards. •Adhered to Environmental safety and protection standards. •Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce/maintain running costs. •A consistent performer with a proven track record of increasing revenues and streamlining workflow. •Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in a multi cultural environment.
October 2004 –April 2008 Retailer (On The Run Brand)-ESSO (Imperial Oil Canada).
•Managed a corporation, an entire nearly autonomous business unit of a large organization; with complete responsibility of Budgets and P&L. •Managed a high complexity business with an annual turnover of $ 8 million including C-Stores and Gasoline products in one unit. •On site management, leading a team to maximize business results. •Commitment to reliability by maintaining a continuous supply of products and services; consistently delivering to the required standard and ‘Going Beyond’. •Executed standards with all site processes, plano- grams, equipment and facility management. •Followed head office reporting procedures diligently with 99.9% accuracy. •Built customer loyalty with focus on the customer service, establishing a customer base. •Promoted the ESSO brand with Loyalty programs, fleet card sales and speed pass sign ups. •Achieved of business growth by exceeding standards, measuring results; knowing the competition. •Managed expenses, striving to achieve the lowest-cost operation. Inventory management and ordering process through EDI. •Complied with government rules, industry standards and company policies for the customer and personal safety. •Hired, trained people and continued professional development programs for the employees for career enhancements including participation in the country wide ‘Workplace Engagement Program’ conducted by Barbara Farfan of Disneyland.
Hotel,Hospitality and catering management- 3 years degree