To pursue a role in Marketing and Business Development for a leading corporate, whereby the decisions made will directly influence the growth and profitability of the company, through serving customers¡¦
Professional Experience
2005 to August 2008 Marketing Specialist - AFRICAN CENTURY TRADING - Bahrain
„X Handling the Commercial Line „X Preparing reports (Monthly, Weekly). „X Dealing with small & medium-size companies. „X Dealing with Retail. „X Targeting new businesses. „X Gathering information on market development. „X Examine industry trends and competitor activities. „X Managing clients Relations. „X Using tact & diplomacy to deal with dissatisfied or difficult clients. „X Following up with policies due to renewals. „X Issuing Quotations. „X Establishing and maintaining good relations with existing and potential customers. „X Business Analysis. „X Analyzing surveyor¡¦s reports. „X Examining proposals. „X Meeting with costumers and deal with their needs and queries. „X I already have my network of contacts which contain major factories, contractors and other commercial institution.
2004 ORASCOM TELECOM TUNISIANA - Tunisia Customer Services Missions : o Customer Relationship Management o Loyalty programs and updating customers database o Market research o Dealing with all type of mobile and pocket PC
2003 Tunisie Stock Market ¡VBack office Manager - Tunisia o Stock broker in Tunisia Stock Exchange o Marketing investment products o Presenting a monthly report on local market o Handing companies portfolio in the Tunisian Stock Exchange
2002 Teleperformance- Telemarketing and Sales -Tunisia
o Market Researches o Customer Relationship Management o Contacting clients o Updating client database
Eductation
2000-2004 ESSEC (BSC Economic and Business Sciences) - Tunis ¡V Tunisia BSc in Finance and Banking Economy Major in : Customer relationship management in Tunisian banking field National Diploma of -Economic
2000 School of Management and Computer Science - Tunisia National Diploma of Technical Agents
1998-1999 High School Diploma specialization in Mathematics;
Additional Information
LANGUAGES Arabic: Native French: Fluent English: Fluent Italian: Average
„X Computer and business information systems „X Business applications of computers „X Microsoft Office Applications (Access, Excel, Word and Power Point) „X Working under pressure „X Value Team Work environment „X Closing Sales on spot. „X Communication skills
