Provided support by answering inquiries from internal and external customers by assisting inconvenienced passengers, answering inquiries regarding fare structures and change/refund policies. Handled all facets of work associated with incoming customer contacts. Efficiently communicated with customers to resolve all inquiries regarding schedules, fares, flight information, airline tariffs and general travel information. Resolved booking, scheduling and all customer related problems.
Southwest Airlines Dallas, Texas Customer Service Agent 6/1997 - 7/2002
Display outstanding and superior customer service to the general public and maintain Harmonious relations with passengers. Administer transactions at the ticket counter, issuing boarding passes at the gates and providing general flight information.
United States Coast Guard Alameda, California Storekeeper 6/1991 - 6/1997
Resolved all customer inquires, coordinated order processing and delivery. Determined customer claims and prepared all customs documents for international shipments. Managed all office operations.