Seeking a challenging position in a people oriented customer care or training organization/bank with the opportunity for professional growth.
Outdoor Sales Employer: Cicel International Corporation Duration: 7/2004 8/2004 Job description/title: responsible for company branch at el-serag mall Tele Sales Employer: Mena Trade "Discount Card Saz" Duration: 8/2004 11/2004 Job description/title: Tele Sales Team Leader Employer: Mena Trade "Discount Card Saz" Duration: 11/2004 2/2005 Job description/title: Team Leader Customer Service Team Leader Employer: Zedny Duration: 2/2008 11/2008 Job description/title: Team Leader Training Coordinator Employer: Scitron Training & Consulting Duration: 11/2008 Till now Job description/title: Training Coordinator
B.Sc. in Business Administration, Faculty of Commerce, Ain Shams University Cairo, Egypt (2008) High school: St. Peter Language School (2002/2003)
Organizing Member in Zedny Team for Human Development (NGO): Member in the location team summer 2006 Member in the customer service team winter 2006 till winter 2008 External accounts team training coordinator from summer 2006 till winter 2008 Member in the fund raising team summer 2008 till now Leader of the customer service team (delivering customer care training as a part of my responsibilities)
Human Development Program winter 2005 The program included: - Self Management - Leadership - Communication Skills - Problem Solving - Self Learning - Presentation Skills
CELEMI Tango simulation game (managing tangible & intangible assets)