I am now looking to progress into a management position within the ICT sector. I am keen to find a new and suitably challenging role within an organization with strong I.C.T policy and infrastructure.
October 2007 – Jan 2009 EQUITY BANK RELATIONSHIP OFFICER A Technical Field officer (T.F.O) of Busia branch Roles Configuring users to the mail server using Ms Exchange 5.5 and exchange 2003 • FAB (Finacle at Branch) server administration. • Maintenance and troubleshooting of all I.T equipments and the Branch ATM's. (Wincor ATM's). • Training user on the use of current systems, new systems and bank I.T policy • Resolving the user's problem. • Installation and configuration of AVAYA and management of Avaya systems. • Ms 2003 server installation and configurations. • LAN set up and configurations. • Enforcing system security policy through regular Anti-virus installations and upgrades. Jan 2009-Date EQUITY BANK I.C.T SOLUTION CENTRE (HELPDESK)/I.C.T PROJECTS (Siebel C.R.M Analyst) • Offering the first line of support including systems, network and hardware to users in all Equity bank branches in Kenya, Uganda and Sudan. • Joined the I.C.T projects team whose roles are; - Appraisal of overseas software vendors - Studying the systems - Business requirements gathering - Mapping the business requirements into the new system - End user training of the new system - Roll out of the system across all branches in the Equity bank group.
Bachelor of Science in Information Technology (Jomo Kenyatta University Of Agriculture and Technology)
I am an enthusiastic and dedicated professional with extensive experience across all areas of I.C.T and project management. I am an exceptional leader who is able to develop and motivate others to achieve targets. I can demonstrate a strong ability to manage projects from conception through to successful completion. I am a motivated and proactive individual with a logical approach to challenges; I perform effectively even within a highly pressurized working environment and capable of meeting strict deadlines.