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|Experience: 11 years
|Relocation: Yes - Internationally
|Obtaining a challenging position in a leading global organization to be a part of well-organized team and to provide commitment to perform high quality work.
|Vodafone Egypt, (Jul 2003 till now):
• Multi Nationals & key accounts Senior Accounts Management ( jun-06 to date):
Implement high quality standards of Customer Service for the corporate segments in order to exceed their expectations and to assure their satisfaction.
Provide Vodafone Egypt with required reports about new activated customers and services.
Follow up all customers’ related issues and provide timely feedback to Vodafone Egypt Authorized/MNC Customers.
Support Accounts Management queues in calls and transactions during peak times, promos launch and out bound campaigns.
Up selling Vodafone Product either new or existing to the auth by flairs or send via mail or fax by coordinates with sales team .
Follow up with the companies authorized person for their Monthly payment for the due bills and all the collection issues.
Applying all professional ways and providing different alternatives to satisfy customer, and own the fix in case of cross functional issues.
Be a role model in demonstrating an excellent team spirit.
Attend and participate effectively in all the team meetings and outings.
Support team members in their tasks and provide them with valid ideas.
Cover my team members during planned and unplanned leaves.
Play a significant role in reducing the front line handling time hence our costs
Reviewing all the MarCom and communication delivered to internal customers to ensure that it is clear and will not increase my team AHT.
•Deraya Selling Service, (April 2002-June 2003):
•Acting as a Direct Sales Executive responsible for:
Microsoft Department (Jan,2003 till June,2003)
Egyptian American Bank (EAB) Department (Aug,2002 tillDec.,2002)
Watania Tours (April 1998 – April 2002):
•Working as Tour leader Dealing with nationalities from (Spain , Portugal, south America , USA , Canada )
Working as an indoor tour operator.
Responsible for Selling optional tours for the clients and arrange their trips.
Plaza Hotel Alexandria (Aug 1997 – Feb 1998):
•Room Clerk : responsible for the check-in & check-out for the hotel guests
|•Bachelor degree in Hotel & Tourism (hotel management Department), High Specific Studies Institute
oGraduation Date: 1997
•Thanaweya Amma, Science Section, Yehia El Rafiee Language School, Cairo, 1993.
|•Spanish courses in the Spanish council 4 levels
•Persuasive Sales Technique & Customer Service at Stevens’s Academy
|• Capable of working efficiently under pressure.
• Excellent negotiation skills.
• Excellent communication skills
• High learning curve.
• Documentation skills.
• Effective ability in solving complicated problems.
• Self-dependant as well as working with teams.