My ultimate goal is to be a stable professional commitment to explore my quality driven professional ethics, result oriented in mind, creative, assertive, and objective problem solving techniques and desire for growth.
Professional Experience
National Holding From 1-5-2008 up to now Job Title :- IT Engineer
Main Responsibility :-
Full Service of Second line Technical Support for hardware, software and dispatch. Working with and providing support primarily Staff. Service Desk. Providing technical support over the telephone/Mail/IM. Diagnose problems, provide resolution or even act as a field Technician. Responsible for Customer Satisfaction through effective handling of incident.
1. Configuring and mange Active Directory, DNS, Exchange, ISA, Data Base and DHCP servers. 2. -Managing users and groups ,Design and Administration Windows Server2003 3. Performing Systems setups , Daily Backups Connectivity , Software Troubleshooting 4. -Troubleshooting and maintenance of the networks 5. Implementation & Management of Group & System Policies 6. -Configuring and managing leased line. 7. Providing support and Solutions in all IT related problems. 8. Network virus inoculation and file/ print / terminal server and workstation 9. -Designing, Configuring, Implementing and Troubleshooting networks in Cisco and Windows environments 10. Reviewed and improved users procedures to increase efficiency and productivity. 11. Maintain on line log books for incidents management control, and reporting as per ITIL standards.
ITQAN ALBOWAEDI COMPUTER Delegated to :- Department Of Finance – Customs department From :- 30/7/2006 - 30-4-2008 Job title :-Technical Support Engineer
Main responsibility :-
In network and systems monitoring, and customer support. For all hardware and software , installs, maintains, troubleshoots and upgrades computer hardware, software, personal computer networks, peripheral equipment and electronic mail systems; makes recommendations regarding hardware and software acquisitions; prepares documentation and provides user assistance to staff; and performs related work as required. , Knowledge of internet service related products, backup, security and monitoring software is essential. Broad understanding of DHCP, DNS, POP, SMTP, TCO/IP principles, internet routing and firewall, and security
Eductation
B.Sc. in Computer Engineering, Honors (2003) College for Technological Sciences – Sudan
Certification
Jul 2008 Cisco Certified Network Profitional (CCNP) First & second Paper ( Routing & Switching )
Jul. 2005 Cisco Certified Network Associate (CCNA). Cisco Career Certification.
Oct. 2005 Microsoft Certified System Administrator Messaging.(MSCA Messaging)
Nov. 2005 Microsoft Certified System Engineer.(MCSE)
