•Managing North African Reseller Accounts,•Giving best solutions for customers'business,Managing customer sales with the authorized distributor.
Professional Experience
July 2008:Account Manager - Intel Corporation: •Managing North African Reseller Accounts. •The link between Customers (IPI) & Intel. •Giving best solutions for customers’ business. •Managing customer sales with the authorized distributor. •Handling customer queries & providing dedicated Customer service •Providing customer service via online chat tool, For EMEA, Europe Middle East and Africa by French and English language. . 9/07 – 7/08: Customer Service Representative - Xceed-Smart Village. Vidéotron ( Canadian Account ) •Receiving calls from Canadian customers. •Help them in their bill’s details, their services, solving problems. •Sale some services served by the company which are o(TV, cell phones & internet). •Make calls to follow up services after sales.
1/06 – 9/07: Customer Service and Telemarketing Representative, C3 the Call Center Company. contact with Belgium customers in many French projects to sale them many products .
Eductation
2004 ¬– 2005: “Master 1” - International Business Law - faculty of Law Paris University I – Pantheon – Sorbonne. 2004 ¬– 2005: Equivalent bachelor of Law - faculty of Law – Cairo University. 2002 – 2004: Bachelor of Law - faculty of Law – Paris University I –. Pantheon – Sorbonne. 1998 – 2002: Diploma in general university studies of Law– Paris University I Pantheon – Sorbonne. 1996 – 1998: Bachelorat Collège de la Salle – Daher- Cairo.
Additional Information
Operating system: Windows 98, 2000. Xp. Software: Microsoft Word, Excel, Power point. Mastering internet and on site search
