To serve as a Manager/Leader in Customer Services (IT/OA), Planning & Monitoring of Projects & General Management with a positive frame of mind to provide an excellent service to the customer and to optimize the profitability of the establishment.
Professional Experience
Customer Services / Relationship Management Managing Services Division, Interfacing customer and Engineering Division, solving critical customer issues, Analyzing customer profitability, customer surveys, sourcing of spares & consumables, implementing / reviewing Systems & Processes, measuring effectiveness in services and monitoring service levels
„Ï IT / MIS Management Systems Analysis, IT Requirement Analysis & Procurement same, Reviewing server OS/application software & network connectivity, Planning / Implementing company IT procedures. Managing Local Area Networks (Novell Netware 3.12 / 4.11 & Windows 2000 Server) System Administration and Backing up procedures of data.
„Ï IT Technical Services (Software & Hardware) Leading a team of Customer support Engineers & Technicians. On-line / On-site Critical technical support, Installation & troubleshooting on hardware / software. Training users on MS applications
„Ï Software Development Developing systems, programming in FORTRAN, BASIC, dBase III+, Clipper & dBase IV in the areas of Water Management, Manning/Personnel, Logistics, Finance and Payroll systems.
„Ï Administration/Operations / Logistics Total administration functions of division¡¦s staff, implementation of processes, Supervision of Labour, Manning, Costing of overheads, Analysis of consumption, Analysis of stocks (spares & consumables), Implementation of Re-order procedures, Forecast of inflow & outflow, Costing & Pricing of sale items & Warranty claims.
„Ï Accounting & Finance Handling computerised accounts (Sage Sovereign v4.72) Supervising the functions of computerised payroll ('Sage' Payroll package) ¡V 1,000 employees Reconciling balance sheet accounts such as Bank, Recharge, Accruals and Prepaid accounts. Preparing Cash Flow forecasts, monthly Management Accounts and explaining variances Major involvement in preparation and formulation of company annual budgets on expenditure Carrying out special tasks as per deadlines, such as quarterly reviews & forecast of expenditure/wages
Eductation
EDUCATION
Studied at St Joseph's College, Colombo 10, Sri Lanka G.C.E. A/L (April 1979) - Credits in Physics, Chemistry & Pure Mathematics and Pass in App. Mathematics G.C.E. O/L (Dec 1976) - Distinction in Mathematics and Credit in Advanced Mathematics G.C.E. O/L (Dec 1975) - Credits in Pure Mathematics, Applied Mathematics, Physics, Chemistry, English Language & Religion Ordinary Passes in Singhalese Language & Biology
Certification
PROFESSIONAL QUALIFICATIONS
Diploma in HRM offered by Weign University, London (2007) - Dip HRM (UK) C.N.A Novell Intranetware 4.11 (February 1998)& C.N.A. Novell Netware 3.12 (1995) Obtained Membership at Institution of Analysts & Programmers (M.I.A.P), England (1989) Certificate Course in Computer Applications for Science and Technology using FORTRAN, conducted by the University of Colombo (1985) Diploma in Computer Programming (BASIC), awarded by DP Aids Ltd, Colombo (1984) Certificate in Computer Programming with RPG.II, awarded by IBM Sri Lanka (1983) Successfully completed three months training program in Systems Operation on IBM 4331 Main Frame Computer System, conducted by IBM, Sri Lanka (1983) Diploma in 'Electronics Technology' - St. Joseph's College Radio Laboratory, Colombo 10 (1981)
Additional Information
TRAINING
Unbelievable¡¦ Excellent Customer Services by Mr Ron Koufman Team Building & Leadership (Out bound - residential) by Sage Training Oct 02 Service Excellence by Mr Dammika Kalapuge - 2003 Peoples Skills & Character Quality by Character Precept Training - Oct 03 Delegation for development & development for delegation by Dr Krishna - Aug 04 Marketing Management by Mr Prasanna Perera ¡V Sep 04 Leadership and Change Management (Out bound - residential) by Sage Training - Nov 04 Motivation & Attitude Development by Mr Kumar Iddamaldena ¡V Dec 04 Create a Passion for Service by Mr Gihan Thalagodapitiya ¡V Jun 05 Advanced Communication Skills (Out Bound - residential) by Ms. Ineka Pitts Sep 05 Personal Effectiveness by Mr Nalin Jayasuriya - Oct 05 Customer Relationship Management by Dr Leslie Chowdary - Feb 06
