Seeking a challenging job opportunity in a recoupable Company where my experience and education background
Can be put to use.
Professional Experience
March2008 – Present Raya Corporation Training Senior Specialist
Training Plans & Budgets management. TNA Processes Involvement. Designing & Developing Training Courses. Conducting Training Programs. Coordinating all types of courses & Development Plans. Developing all kinds of Retail products Materials & Presentations. Assessment process involvement. Planning & conducting Orientation programs
March 2005 – March 2008 Vodafone Egypt Sales Executive.
Achieve the agreed sales targets for the different products and services. Ensure achieving the telephonic interview results : 80% Handling customers' queries and complaints. Ensure accurate and smooth day to day operations. Responsible for Stock order. Head Casher; Handling Cash process. In store Trainer; Training the stuff members for any new application, Products & Services Responsible for product knowledge & Monthly Quizzes.
June 2004 – February 2005 SOKHNA PORT Customer service officer (front office dept.)
Data entry Specialist. Revising clearance Declaration Documents.
March 2004 – May 2004 SOKHNA PORT (AMIRAL) Administrator. Finalizing all the Port processes concerning the Free zone. Supervision on the Telephone Operator clerks. Responsible for Damage Reports.
July 2002 – February 2004 (MEGCO) Administrator.
Recruitment Process. Salaries & Facilities.
March 2000 – September 2001 PIL (Swift Group). Operation Executive.
• Achievement Management Certificate, 2005 American University in Cairo • Communication Skills, Retail Management, Negotiation Skills & Time Management Techniques, 2007 Scitron Training & Consulting • Windows Mobile certificates (Specialists, Small Business Retail), 2008 & 2009 Online Course • Creative Training Techniques, 2008 American Chamber, Egypt • Train of the Trainer Certificate (Certified Trainer), 2009 Regional IT Institute(RITI), Egypt
