It my desires to work with a company, which can help me to grow professionally, as well as on the personal front, along with the growth of the company.
Current Employer : Talisman Consultant Pvt Ltd Client : Barclays Finance & Investment Pvt Ltd Duration : May09 to Till Date Position : MIS Executive
Process 1 : Barclays Finance Collection - Central MIS
o Start to End tracking of Vendors bill from PAN India Level o Employees mobile & travel conveyance claim. o Collect cash collection data from team & forwarding to Operation for system updating. o Handling Queries received from Collection Team & Operation Team. o Monthly verification check for receipt book & Settlement Pad at PAN India Level.
Cost of Collection MIS Daily Basis Cash Deposition MIS Daily Basis Cash Recon MIS Daily Basis Validation MIS Weekly Basis Receipt book MIS Monthly Basis Settlement Pad MIS Monthly Basis
Client: Barclays Bank Duration: Nov 07 to Apr 09 Position: Team Leader.
Process 2: Barclays Bank - Credit Card & Retail Liabilities (Dispatch & Verification)
It is a Dispatch (Credit card, Statements, Letters, Debit card, Account statements, IPins, Mpins, Gift Artifcles, Cheque books, Welcome kits) & Customer Verification process for Barclays Credit Card & Retail Liabilities. Managing a team of 20 agents & more than 40 Vendors PAN India.
Ensuring that the Service Level Agreements are achieved within the time allotted adhering to the policies of the process. Tracking & maintaining MIS of Dispatched & verification cases. Ensuring Weekly & Monthly quality Audits and timely briefings conducted on time for all Dispatch & verification vendors. Co-ordination with vendors for timely completion of work with better quality Interacting and reporting to the clients on a daily, weekly and Quarterly basis. Initiated all the required things in the process in terms of IT, Software, Reports and other infrastructure as process was newly launched by Client. Monthly Provision & Actual billing for all Dispatch & Contact Point Verification (CPV) vendors Maintaining daily attendance. Monthly Score card, Decline analysis, Awards & penalty for all vendors. Maintained 0% absenteeism consistently for past three months. Reduced RTO % of Credit Card & Statements dispatch. Awarded for Outstanding Performance in the Year of 2006-2007
Passed B.Com. From Mumbai University in 2005. Passed H.S.C. From Mumbai University in 2002. Passed S.S.C. From Mumbai University in 2000.
Type writing English Above 60 W.P.M Specialize in M/S Excel (lookups, Logical Function, Pivot Table, Charts & Macros) Well versed with M/S Office. (Ms Words, Ms Excel & PowerPoint) Good knowledge of Internet. Scanning & Printing.