It my desires to work with a company, which can help me to grow professionally, as well as on the personal front, along with the growth of the company.
Professional Experience
Current Employer : Talisman Consultant Pvt Ltd Client : Barclays Finance & Investment Pvt Ltd Duration : May’09 to Till Date Position : MIS Executive
Process 1 : Barclays Finance – Collection - Central MIS
Responsibility:
o Start to End tracking of Vendors bill from PAN India Level o Employees mobile & travel conveyance claim. o Collect cash collection data from team & forwarding to Operation for system updating. o Handling Queries received from Collection Team & Operation Team. o Monthly verification check for receipt book & Settlement Pad at PAN India Level.
Publishing MIS:-
• Cost of Collection MIS Daily Basis • Cash Deposition MIS Daily Basis • Cash Recon MIS Daily Basis • Validation MIS Weekly Basis • Receipt book MIS Monthly Basis • Settlement Pad MIS Monthly Basis
Client: Barclays Bank Duration: Nov 07 to Apr 09 Position: Team Leader.
Process 2: Barclays Bank - Credit Card & Retail Liabilities (Dispatch & Verification)
It is a Dispatch (Credit card, Statements, Letters, Debit card, Account statements, IPins, Mpins, Gift Artifcles, Cheque books, Welcome kits) & Customer Verification process for Barclays Credit Card & Retail Liabilities. Managing a team of 20 agents & more than 40 Vendors PAN India.
Responsibilities:
• Ensuring that the Service Level Agreements are achieved within the time allotted adhering to the policies of the process. • Tracking & maintaining MIS of Dispatched & verification cases. • Ensuring Weekly & Monthly quality Audits and timely briefings conducted on time for all Dispatch & verification vendors. • Co-ordination with vendors for timely completion of work with better quality • Interacting and reporting to the clients on a daily, weekly and Quarterly basis. • Initiated all the required things in the process in terms of IT, Software, Reports and other infrastructure as process was newly launched by Client. • Monthly Provision & Actual billing for all Dispatch & Contact Point Verification (CPV) vendors • Maintaining daily attendance. • Monthly Score card, Decline analysis, Awards & penalty for all vendors. • Maintained 0% absenteeism consistently for past three months. • Reduced RTO % of Credit Card & Statements dispatch. • Awarded for Outstanding Performance in the Year of 2006-2007
Eductation
• Passed B.Com. From Mumbai University in 2005. • Passed H.S.C. From Mumbai University in 2002. • Passed S.S.C. From Mumbai University in 2000.
Certification
• Type writing – English – Above 60 W.P.M • Specialize in M/S Excel (lookups, Logical Function, Pivot Table, Charts & Macros) • Well versed with M/S Office. (Ms Words, Ms Excel & PowerPoint) • Good knowledge of Internet. • Scanning & Printing.
