Purchaser (1 year with Ind Swift Laboratories Limited) • Complete knowledge of Manufacturing processes • Supply chain, import purchasing of chemicals from China, USA and Europe. • Planning and execution of shipment schedule • Negotiation with manufacturers & suppliers. • Logistics- Coordination with the Clearance Agent and the transporter for on-time delivery of material. • New-vendor development, always on a lookout for new developments in the market, keeping existing vendors active and regularly searching for potential vendors, both domestic and foreign. • Worked throughout on SAP including stock review, execution of purchase orders etc. • Decision making: Handled issues like rejections, with immediate decision making.
Recent experience (Customer Support Engineer, Automotive Sales/Services - Al Shirawi Enterprises LLC, Dubai) Customer support: Interacting with customers, ranging from drivers, foremen to middle and top management Listening to customer concerns patiently Coordinating with respective departments in my company to resolve the issues Following up with the customer, ensuring he is completely satisfied. Reporting and meeting with service, sales and rental managers and foremen, identifying recurring concerns and conducting a thorough root cause analysis Marketing: Playing a key role in setting up the Marketing division in the organisation, I got the opportunity to play a part in shaping the marketing processes, generate leads, preparing the first corporate brochure for the company, flyers and e-mailers for various segments.