I hope that your company is one that would provide me with the opportunity to put my personality, skills and successes to work. I would like to discuss with you how I will contribute to the continued growth of your company.
November 15, 2010 to present Customer Service Representative (CSR) LOTO, Nicaragua • Analyze distribution of electronic terminals for potential agents in the country. • In charge of branding, customer service, maintenance (preventive and corrective) and sales
December 2001- To present Administrator and Owner of Cyberl@nd • Direct participation in the opening and start of operations Cyberl@nd, personnel management, systematic monitoring of goals and objectives through promotional tools and incentives to customers
August 01, 2008- March 16, 2004 Business Executive. Banco de Finanzas (BDF) • Analyzed, granted loans to finance everything from a personal loan to build or purchase a home • Customer service
June 16, 2009 -January 05, 2009 Quality and Process Specialist. Banco del Exito (BANEX) • Preparation and updating of policies, manuals, and instructional processes of the institution. • Documentation, training and implementation of strategic processes, support, operational and measurement approach under ISO 9001-2000. • Preparation of newsletters. • Update the information in the institutional Intranet. • Indicators measuring the implementation of the processes dealt with under the focus ISO 9001-2000.
July 2000 - January, 2000 Tip - Top Industrial. • Production and process of poultry, through the corral area, cutting, packing and cold rooms.
OTHER SKILLS • Computer Operating Systems Skills - Windows XP, Windows Vista and Internet. • Operator Microsoft Office: Word, Excel and PowerPoint. • REFERENCES • Lic. Jorge Isaac Quintanilla Espinoza Owner Manager TEXACO Diriamba Tel: 8502153 • Ing. Francisco Espinoza Lanzas Professional Spearl III Banco Central de Nicaragua Tel: 2557171 ext. 498
2001 Industrial Engineering, Catholic University (UNICA) 2001 Degree Course in Marketing and Sales, Catholic University (UNICA) 1996 Colegio Madre del Divino Pastor
Banking Software Domain: Cobis and ATH. Domain BPM (Business Process Management) Configuration knowledge of small local area networks (LAN)
„X Energetic team player/detail-oriented/organized individual, fast-learner, great time management skills „X Competent in working with others to achieve results and multi-task in a fast-paced environment „X Problem solving skills