Dealing with customer query via email. Retaining customer by providing latest offer.
Professional Experience
Worked with Andromeda marketing Pvt. Ltd. as a C.S.E in Vodafone Process Voice for a period of 22 Month’s.(March 2009 to November 2010)
• Handling Call of Customer’s, Account managers and Territory Officer. • Informing abut various product & services. • Interacting with Distributers about various products. • Reporting to Assistant manager. • Working on CRM and other various Software’s
Worked in Aegis BPO as a S.C Voice in STARCJ Process for a period of 9 months.
• Handling Customers call and informing abut various products. • Punching and processing orders if customer require • Interacting with backend team to process the order and deliver to customers • Working on CRM and other various Software’s
Worked in Express IT as a Team leader.(Oct 2011) • Handling a team of 25 peoples • Managing staff and dealing with salary issues. • Working on CRM and Email Outlook • Reporting to National Head of the company
Working with WNS as an Associate for British Gas
• Handling UK Customers and replying to there query by Email. • Working on OUTLOOK, SAP, SEIBEL, ROYAL MAIL & ECOS Software’s. • Doing Investigations on Query and escalating it to concern department. • Reporting to Team Vertical, Team Manager.
Eductation
Sr. No Degree /Course Institute University / Board Year
1 T.Y.B.Com. Mumbai University Mumbai 2011 2 H.S.C Kartika Junior College Mumbai 2008 3 S.S.C Kartika High School Mumbai 2006
Bachelor in commerce
Additional Information
Computer Skills:
Basic Computer Knowledge MS-Word Excel( V-lookup, H-lookup, Pivot Table, MIS etc) PowerPoint Typing Speed 35 WPM accuracy 98%. Good Knowledge of Internet and data collection.
