Middle East Bids for Oil & Gas and Hydrocarbon Industries  Membership Services
Gulf Oil and Gas grow your business
Home News Events Projects Tenders Unconventionals Community | My Account
Products and vendors Services and providers Jobs

Customer Service System

Reference: LT12104500 3/29/2012, Location: Middle East
Category: Consultancy

Scope of Work
Provision of consultancy services on customer service system Develop a Customer Service System (CSS) that provides the basis for delivering the key functions of customer service, which are: -
- Customer awareness (CA)
- Customer relationships (CR)
- Customer feedback (CF)

The development of a CSS is a complex task that requires an intensive, full time commitment to the following activities: current analysis of CS; identifying competencies and training gaps; development of a training manual; development of training modules; training of DA staff; training of trainers; reviews and modifications to CSS. DA employees do not have the sufficient range of skills and knowledge to deliver in this specialist area and nor can they be committed on a full time basis for an extended period.


Bidding Information
Bid Bond: QAR 50,000.00
Bid Bond Validity: 150 days
Offer Validity: 120 days
Price of Bid Documents: QAR 200.00

Related Articles


Related Prooducts: Consultancy Consultancy  Engineering  FEED  General  Maintenance and Repair  Process Technology Licensing  Production Engineering  Project & Resource Management 

Related Tenders: Consultancy  Engineering  General  Maintenance and Repair  Production Engineering  Project & Resource Management 

For Buyers
Advertise your Purchasing Requests
For Suppliers
Promote your Products

Gulf Oil and Gas B2B marketplace:   About -  Advertising -  Competitive Intelligence -  Talent Solutions -  Membership Services Follow us on Facebook
Copyright Universal Solutions All rights reserved. Privacy Policy. - Contact Us  Gulfoilandgas rss feed