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Experience: 5 years
Relocation: Yes - Internationally
Seeking a challenging role in the field of Sales and Marketing within an organization that values initiative and hard work to contribute towards meeting and exceeding its business goals
Jan 06– to Date Senior Reservations Officer PIA
Eliminated fake bookings by 80%. Special requests lead time reduced to 12-24 hrs. Improved seat factor on the assigned flights to 87% from 79%. Zero denied boarding from 1-2%.Implementation of Auto cancellation parameters and worked in Auto Pricing project as Team member.
Aug 05–Jan 06 Air Safari Coordinator PIA
Conception and realization of safari ambiance.100% customer satisfaction and delivery of safari experience. Developed and implemented state of art brand strategies in the areas of product development, packaging design pricing and distribution in relation to air safari.
Nov 04–Jan 06 AIMS Controller PIA
Achieved optimum level of commercial planning, crew planning, crew tracking and operational control through centralized integrated environment as part of Aims implementation team, and achieved internal customer’s confidence at Islamabad base in the system within six months as in-charge. User Training and adaptability ensured.
Sep 03– Oct 04 System Implementer PIA
Worked on Business Process Reengineering (BPR) strategies. Request for Proposal (RFP) formation and checked suitability of ERP Vendor for PIA. Successfully liaised between PIA and cellular operators for simplifying the process of retrieving information through SMS.
Apr – Jul 03 Customer Service Rep- RMA En Pointe Technologies
I started over in sales support and was promoted in the Customer Returns Dept overseeing Material authorization, Product returns with the vendors and manufactures, Decision making concerning returns based on industry trends and customer feedback. Hands on SAP.
Feb 02 – Mar 03
Launched and operated LPG retail point under the title of “Hank Enterprises” as a dealer of PSO at Islamabad/ Rawalpindi.
SAP (Sales and Distribution, Procurement and Logistics)
SABRE (Reservations, Ticketing, Operations, Airport Check in)
AIMS (Airlines Information Management System - Scheduling)
MBA Information Technology Management (2000-2002), International Islamic University – Islamabad.
B. COM. (2000), University of Punjab.
Reservation & Ticketing (PTC)
Basic Sales IATA (PTC)
Seven Habits of Highly Effective People (Teacher Development Council)
PIA Trainee Officers Training Program (PTC)
Customer Service Excellence (IMDC)
Time Management (IMDC)
I spend my leisure time hiking and traveling. I like to travel and have traveled within Pakistan and abroad and developed a good social network across business circles and government offices.
Oil Treating & Refining
Oil & Gas Companies
Transport of Hydrocarbons
Ecological & Environmental
Oil and Gas Pipeline
Oil Field Services