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WFM speciallist

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Education: 4
Experience: 6 years
Relocation: No

Industry Experience
6 years Customer Service

Career Objective

Monitoring the call center through our efforts to manage.And try to reach the most of our colleagues and managers satisfaction.

Professional Experience

March 2006 till Current

Rotation in the "WFM" – Work Force Management department - as specialist in the Egyptian Co. For Mobile Services (MobiNil)

June 2005 till March 2006

Working as Customer Service Senior Representative in the Egyptian Co. For Mobile Services (MobiNil)

July 2003 till December 2004

Working as a departmental secretary and sales coordinator in the “Nile Hilton”

July 2001 till June 2003

Working as a secretary and coordinator in the Egyptian Co. For Int. Trade (BELCO)


• Primary, Prep. Sec.: (Hafez Ibrahim Language School)
• BA: From the Faculty of Arts, English Department
• University: Ain Shams
• Year of Graduation: June 2001

Additional Information


• A member in the “English Society” in Faculty of Arts – Ain Shams University where responsible of the Annual Show the Annual Prom and the Graduation Parties (Organizing and Participating).

• Took an intensive course in Business Etiquette and Protocol at Peace Academy presented by Dr. Ghada Gomaa.

• Participated in preparing materials and training customer service representative in having knowledge about professional Business Attire.

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