Administrative ,Customer Service
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Experience: 4 years
Relocation: Yes - Domestically
would like to work in any job that matches my previous experience and add to my career
From 16th of February 2007 till 15th of May 2008 :
Roche Diagnostics –Egypt,Alexandria Office,Office Manager
Responsible for Answering Customers Inquiries regarding all Company Products.Responsible for Preparing Purchase Orders and Invoices for Customers.
Responsible for keeping track of Delivery of the company’s Products at the right time,right place with perfect status.Responsible for updating customers profile and contracts,Assisting Sales and maintenance Team in all administrative work.Responsible for monitoring Company’s Stock in Alexandria Warehouse.Responsible for following up all the company tenders from the tender Ads till the result of the tender.Responsible for preparing all Letters, Price offers and quotations to Customers.
From February 2006 till January 2007 : NBD National Bank
of Dubai U.A.E
Customer Documentation Review Department,Customer Documentation Representative
Responsible for checking customers Files and updating the system of unavailable documents that the customers should maintain to comply with Central Bank regulations.Preparing Letters for Customers to inform them about the required Documents that have to be maintained.Calling Customers to inform them about the Documents and toExplain what is needed to beclarified.Following up with Customers to ensure that Letters have been received.Verifying received Documents and ensuring that the Customer sent the proper Documents that were required.Communicating with the Branches to ensure that the proper documents are received.Freezing Customers’ Accounts who did not submit the proper Documents after sending them two reminder letters and one freeze Letter.
From 1st September 2004 till 24th of February2006:CITIBANK U.A.E -DUBAI
Customer Service Department – Call Center Agent.
Answering customers’inquiries regarding Bank products: (credit cards, accounts, investment programs, loans).
Following up customers problems with the concerned departments and making sure of customer satisfaction.Achieving department sales target through Promoting bank products such as: (credit cards, insurance programs, loans, installment schemes).Retaining existing customers by explaining the benefits of the bank.
Activating customers’ credit cards and bank accounts through an automated system.
University Education :
Alexandria University, Faculty of Commerce, English section
(Majoring in Business administration).
Graduated in May 2004.
Graduated from Modern Egyptian School in U.A.E in 97.
Preparatory and Primary Education
Received in U.A.E.
Oil Treating & Refining
Oil & Gas Companies
Transport of Hydrocarbons
Oil and Gas Pipeline
Ecological & Environmental
Oil Field Services