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System administrator


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Education: 4
Experience: 8 years
Relocation: Yes - Internationally

Industry Experience
4 years Information Systems/Technology
2 years Systems Engineer
2 years Technical Service Engineer

Career Objective

I would like to join a challenging successful organization, seeking new challenges which effectively utilize professional experience and my technical background skills.

Professional Experience


From October 2006- Till now Apache Corp. www.Apachecorp.com

System administrator assistant.
Responsibilities:
• Perform professional level troubleshooting of problem in the right time.
• Continually improve the performance and scalability of the site
• Monitor site stability and performance.
• AD and Exchange 2007 different tasks.
• AS/400 operations management.
• Review the opened trouble tickets and ensure that all requests are coordinates, monitored and resolved approriatley.
• Document current and future configuration processes and policies and work with auditors.
• Mangae backup, Security and user privrlige.
• Setup and support mobile devices including IPASS and mobile access cards.
• Backup operation in SAN storage using Veritas backup software.
• Assist with internal process improvements .
• 2rd level of support for CISCO devices.
• HR local software managent.
• Consultant with users, managent and vendors to assess computing needs and system requires.

From March 2006- October2006 Beyti (IGI) International company for Agro-industrial projects.

As System engineer.
Responsibilities:
• Troubleshoot and resolve Windows computer issues
• Perform software and hardware configuration across several platforms
• Configure, upgrade, and relocate PC hardware, software and print devices
• Work on IT automation initiatives
• Help build a rich IT knowledge base
• Setup and support user accounts, data sync on active directory.
• Walk-up support for employees who require immediate attention
• Assist in developing a structure and process to better manage IT assets
• Provide 24x7 on-call support



July 2004 –March 2006 B.P.pharma pharmaceuitical company.

As a senior Helpdesk support.


-Maintained all computer and network problems and other
Related devices in a small environment
-Support different users according to problem priorites..
-Installation of all computer software and some administration tasks on network servers.

November 2002-July 2004 EGYNAT (Nile for technology and
advanced solution)

As a Technical support.

Provided assistance to all customers for company soft ware products and computer troubleshooting.


Eductation

1997-May 2002 Faculty of engineering
Tanta university

Computer engineering.
B.SC engineering (Computer and Automatic control dept.).
Grade: Good (69.24%).
Graduation project grade: excellent.

Certification

Computer and network professional certificate:

MCSE 20003 Microsoft certified system Engineer ID# 3540068 since 2006.
MCTS Exchange 2007 Microsoft certified technology specialist 2009.

CCNA Cisco certified network association with ID# CSCO11269806.
CCNP (BCMSN, BSCI, ISCW) certificate of completion Fastlane Dubai, Cairo.
Management certificate:
PMP certificate of completion from Amideast.
Supervision skills course by international center for Etudes.

Additional Information


Summary
 
Under supervision of IT regional manager, perform system administration and planning for IT infrastructure brings in reliable, durable and cost effective solutions for IT department, A Microsoft certified system administrator (MCSE, MCSA, MCTS and CCNA) with extensive system\ network diverse technical and managerial experience in the IT field, emphasizing network administration and helpdesk support. Excellent problem solver with strong communication, team player and interpersonal\ project management skills.

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