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Experience: 5 years
Relocation: Yes - Internationally
Develop personal and professional skills, gain further experience in gas and oil field and build a promising career in such industry.
May 2011-Present ‘Al Ahli Driving Center’-Dubai
Customer Service Executive
Interact with customers, in person or by telephone, to reply to requirements, book for driving classes and tests dates.
Process hold alert report and daily hold action list.
Receive, count and record money received as fees from customers as instructed by the Accountant Department including processing end of day money for cash register and copier.
Perform clerical duties such as typing, filing, answering telephone, making photocopies, etc.
Handle and resolve customer complaints
Provide pricing and registration information
Record details of inquiries, comments and complaints
Assume limited Supervisor/Manager duties responsibilities during absences.
Able to work independently and work a flexible schedule including nights and weekends.
Establish and maintain effective relationships with internal departments.
2008-2010 ‘Zaoui International Creation’ (ZIC)
Able to prospect and qualify potential customers.
Meet and identify requests and prepare solutions.
Carry out market research and customer surveys to assess demand, brand positioning and awareness.
Manage the production of marketing materials (leaflets, posters and flyers) and arrange for their effective distribution.
Meet and negotiate with decision makers and influence them to close deal.
Good communication and interpersonal skills.
2006-2007 ‘Service Technologie Informatique et Bureautique' (STIB)
Hardware & Software and Offices Furniture Trading
Recommend, select and help locate or obtain merchandise based on customer needs and desires.
Describe product and explain use operation, and care of product to customers.
Sell products via telephone and in-person.
Achievement of monthly and quarterly targets.
Develop and sharp personal selling skills and update product knowledge.
Support the sales manager and other colleagues.
2002-2007 Higher Education Institute of Management of Sousse (ISG-Sousse)
Bachelor’s degree in Marketing
Macro and Microeconomics Marketing Strategies
The final year project “Major TV Adverts Factors Influencing The Attitude of The Children” was distinguished by the Vice-Chancellor Special Prize.
1994-2002: High School of Erriadh, Sousse
'Baccalaureate'(A level) in Mathematics
SKILLS & COURSES
• Proficient with MS Office package and Internet Researching
• SPSS( Statistics Software)
• Arabic –mother tongue
• English – fluent
• French –fluent
• German –conversational(3 years as a foreign language in High School)
TOEFL diploma and 40-hour English Course
•Dec08 –May09 : Higher Education Institute of Technological Studies
Diploma in Computing Sciences and Business English
Other UAE DRIVING LICENCE
Oil Treating & Refining
Oil & Gas Companies
Transport of Hydrocarbons
Ecological & Environmental
Oil and Gas Pipeline
Oil Field Services