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Technical Support Engineer


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Education: 3
Experience: 13 years
Relocation: Yes - Internationally

Industry Experience
10 years Computer Systems Analyst
10 years Information Systems/Technology
10 years Technical Service Engineer

Career Objective

Excellent knowledge ,Windows server 2003, MS Exchange, MS Outlook, Windows 95x/98x/2000, XP , Vista and Window`s 7. Installing and configuring Windows 2000 , 2003, 2008 Servers and workstati

Professional Experience

Teksystems Ottawa, Canada 2012-2013
ATM Engineer
Repair an ATM machines
On site field engineer .
Supporting clients by electronic emails .

Shell Exploration & Production. (Tripoli, Libya ) 2009-2011
Technical Support Engineer.

Was responsible for laptops and workstations functionally on daily bases.
Regularly perform hardware and software maintenance.
Supported PCs, laptops of all users by using new technologies.
Supported Alcatel-lucent phones.
Supported different models of HP printers.
Supported Shell network issues locally.
Supported user with their 2007 outlook issues.

Hewlett Packard. ( Ottawa, Ontario) 2003-2009
Technical Support Engineer (ISS).
Provided solution to client with their servers.
Resolved technical issues for small and large commercial businesses.
Supported customers with their networking and applications issues.
Supported customers with their hardware and software needs.

Teksystems. (Ottawa, Ontario) 2002 -2003
Field Engineer. (on call part time)
Helped an Installation of Dell lab tops and desktops, data migration.
Configured an AT&T Dialer configuration, NIC installation, IP settings.
Supported a PC refresh, Peer-to Peer connectivity.

Eductation


EDUCATION :
2012 SAP Material Master Consulter on process
2010 Microsoft Certified Technology Specialist .
2003 A+ Certified.
2003 Microsoft Certified Professional .
2003 Microsoft Certified System Administrator.
2003 Microsoft Certified System Engineer .
1998 Durham College (Oshawa, Ontario) Diploma in Electronic Engineering Technician

Certification


EDUCATION :
2012 SAP Material Master Consulter on process
2010 Microsoft Certified Technology Specialist .
2003 A+ Certified.
2003 Microsoft Certified Professional .
2003 Microsoft Certified System Administrator.
2003 Microsoft Certified System Engineer .
1998 Durham College (Oshawa, Ontario) Diploma in Electronic Engineering Technician

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