The new Singapore Service Centre (SSC) will streamline customer support and enhance customers’ experiences by giving them a single point of contact for all operational issues.
Singapore is a growing maritime hub, which has hundreds of shipmanagers with approximately 1,500 DNV GL classed vessels managed from Singapore. The new SSC, together with our existing technical helpdesk DATE (Direct Access to Technical Experts), will provide customers easier and improved access to DNV GL’s services.
“From product to customer support, we are continually working to improve our service offerings to our customers. By implementing initiatives such as the new SSC and DATE we will help ship owners and operators increase their operational efficiency and safety,” said Steen Lund, Regional Manager South East Asia & Pacific, DNV GL Maritime. “The opening of the Singapore Service Centre simplifies the entry points into our organization for our customers.”
With the opening of the new Service Centre, every customer will have clearly defined points of contact to DNV GL. Key account managers will manage the relationship with customers. DATE will remain the helpdesk for technical issues, while the SSC will provide operational solutions.
Customers can contact the SSC via email or telephone with their enquiry. SSC will handle this locally and if necessary consult with other DNV GL experts from our global network to provide customers with the best solution. Customers who would like to discuss operational challenges and their potential options can speak to an expert to get an insight into potential solutions and plan accordingly.
“The Singapore Service Centre will be manned by experienced Fleet in Service surveyors who understand the challenges faced by superintendents and fleet managers and therefore are best placed to address their needs. This will not only streamline and speed processes, but also create a valuable platform for discussion,” said Sean Hutchings, the Area Manager for Singapore, Indonesia and Philippines.
“With the SSC we are taking a step forward in ensuring that our customers’ needs are addressed as efficiently and promptly as possible. It will let them tap into our global network and best-in-class service and expertise more easily than ever before,” said Pawan Sahni, Head of Singapore Service Centre, DNV GL – Maritime.
The SSC is currently available to customers in Singapore with plans for rolling out the service to other countries in South East Asia in the near future.