Certas Energy (a DCC Energy Company) have selected Systal Technology Solutions to provide a network monitoring service to ensure their fleet of 1000 tankers working out of 150+ depots throughout the UK, are provided with their daily schedule of work to ensure they reach over 800 independent retailers that allows the delivery of billions of litres of high-quality fuel all over the UK each year.
Systal Technology Solutions are responsible for monitoring Certas Energy’s On Truck Computer infrastructure. Multiple checks are undertaken by Systal to manage service status and to ensure that any failures are managed through to resolution.
Due to Certas Energy’s growing 24/7 service demand, they required a partner who has the capability to deliver the network monitoring service out of hours. Systal Technology Solution’s UK based Network Operations Centre operates 24×365 and is run by 2nd and 3rd line engineers managed by a Network Operational Manager and an ITIL Service Director. For ease of engagement Certas Energy, like all Systal’s customers, are provided with a dedicated Account Manager.
Douglas Cumming, Director at Systal said: “We are delighted that Certas Energy chose to utilise our 24×365 managed service, transition to go-live was fantastic and BAU service running brilliantly well – all down to the teamwork between both organisations”.
Paul Leonard, Head of IT Operations at Certas Energy commented: “From kick-off to go-live we were delighted with the service we received from Systal, and now the service is live, our team can focus on adding value rather than monitoring services.”