With the arrival of Andrew Bills as its new CEO, SA Power Networks has moved to take up full signatory status with Australia's Energy Charter - a unique coalition of like-minded energy organisations with a shared purpose and passion for customers and communities.
The Energy Charter engages energy companies, regulators, customers, and stakeholders to work together for positive change in the energy sector to improve outcomes for customers.
Andrew has been an active member of the Energy Charter CEO Council. Moving SA Power Networks, South Australia's electricity distribution network service provider, from an associate to full signatory is a clear declaration of his desire to continue to build on existing customer service initiatives.
“At SA Power Networks we recognise the important role that the energy sector and its participants have in providing energy to consumers in line with community expectations,” Andrew said.
“We are committed to fostering the industry culture and solutions that are required to deliver on that purpose and recognise that better customer outcomes require a whole of industry approach. The Energy Charter provides a great forum for working together.”
Andrew said customer expectations were constantly evolving and it was crucial to adapt and innovate to meet their changing needs.
“I believe distribution businesses like SA Power Networks have a huge role to play given we have the direct physical connection with customers and increasingly are working with them to support their investments in energy, including rooftop solar, batteries and electric vehicles.
“We can only ensure reliable, safe and flexible energy supply services for customers amid a significant energy transition, if we work closely with them and their representative organisations.
“By participating in the Energy Charter, we aim to engage in meaningful national dialogue, gain valuable insights, and integrate these perspectives into our decision-making processes,” Andrew said.
"We are proud to join the Energy Charter and continue our journey towards enhancing customer focus. By actively collaborating with industry peers, regulators, and customers, we can collectively shape the future of Australia's energy landscape and ensure that our services remain customer-centric and aligned with their needs."
As part of its ongoing commitment to customer focus, SA Power Networks will leverage the Energy Charter's four foundational principles: putting customers first, improving energy affordability, supporting a reliable and resilient energy system, and working towards a lower-emissions future. These principles align with our mission to provide affordable, safe, reliable, and sustainable energy services for South Australian communities.
