In response to the rising cost of energy, the government announced a package of support to help households with rising energy bills. As part of this, the government introduced the Energy Bill Support Scheme (EBSS), a £400 discount on energy bills between October 2022 and March 2023 for domestic electricity customers in Great Britain (GB). The scheme was intended to provide universal support to around 28 million households.
Ofgem has supported the Department for Energy Security and Net Zero in the delivery of EBSS, specifically in the areas of compliance monitoring and enforcement action and assisted with broader policy development.
This document explains Ofgem’s role in helping to deliver EBSS. It sets out our role in helping shape EBSS, our activities pre and post scheme launch, and the compliance function we took on as part of the scheme. It also serves as a closure report, explaining the outcomes of our supplier compliance engagement to ensure EBSS funding was delivered to domestic consumers. We will continue to work with government to make sure any remaining EBSS support is distributed to customers and on scheme audit activities.
