Alabama Power understands that an unexpected home repair can be a big disruption and a financial hardship. To help customers address these concerns, Alabama Power is bringing residential customers a new repair service program. The program, available through HomeServe, is designed to help homeowners save money, ease anxiety around scheduling urgent, covered repairs, and ensure the repairs are completed expertly by a local professional.
"When something goes wrong in your home, it can be inconvenient, financially stressful and worrying," said Sean Hopkins, Alabama Power Products and Services manager. "With this program, our customers can opt into a repair service plan that will help alleviate some of the challenges that come along with an unexpected home repair. This is another way we are looking out for our customers every day."
The new service is offered by HomeServe, a leading provider of home service solutions. Alabama Power customers can select plans that cover repairs to customer-owned exterior electrical equipment connecting their home to the Alabama Power distribution system, problems with in-home electrical wiring, or coverage for appliances and consumer electronics that need a repair from a power surge.
These types of repairs can be costly and are not typically covered by basic homeowner insurance. Plan holders have access to a HomeServe Repair hotline that is accessible 24 hours a day, 365 days a year to schedule a repair with a local, licensed and insured electrician or other local professionals.
Alabama Power customers will soon receive information in the mail about the new service. Participation in the program is completely voluntary.